Campus wireless Internet “lsusecure” continues to cause problems for several users since its July 23 implementation. The new wireless system requires changing settings on user computers, but some say the process remains difficult. “There’s like 100 steps. It was way too hard for me,” said Rekesha Greenwood, psychology sophomore. “I tried five times on my own before I finally took my laptop to the Computing Services desk set up in the Union.” Since the switch, Computing Services has placed help desk locations around campus to help users access the wireless. “We had about 300 people come in during the first week, only three of which were ultimately unable to connect,” said Sheri Thompson, IT Communications and Planning officer. Few users were unable to connect after updating their systems because of outdated computers.
Although several are taking advantage of the available assistance, many are still attempting the switch on their own and finding it unsuccessful. “Computer Services really needs to advertise where there are help desks available,” said Yvonne Mariki, mathematics junior. “There’s so many steps that even if you follow them as best you can, it won’t necessarily work,” With the fall semester approaching, Computer Services will implement new measures to make the transition easier for new and returning students. “The first week of school we’ll place handouts everywhere on campus to help,” said Thompson. “We’ll also include directions in our ‘Get Connected’ CD handed out in residence halls.” With many students gone for the summer, Computer Services predicts a rush of students trying to make the switch during the first week of the fall semester. “There will be a lot to adjust to on campus and we expect there to be a good number of people needing help with the switch,” Thompson said.
—Contact Wallace Levy at [email protected]