Everyone should live by the motto, “If you’re going to do something, do it right” —including McDonald’s.
I can’t count how many times I’ve craved an M&M McFlurry and went through the drive-thru only to hear a McDonald’s employee tell me, “The ice cream machine isn’t working.” It’s heart breaking.
Employees are constantly telling me the machine is “broken,” but I’m not sold on that excuse.
Is it actually broken, or is satisfying customers with an extravagant vanilla ice cream cone just that difficult?
The food at McDonald’s will have your stomach screaming for help. The only thing worth getting is the ice cream, yet we can’t even get that.
It’s sad the “broken” ice cream machine doesn’t come as a surprise to most people. McDonald’s is notorious for never having ice cream.
People have taken to advice sites to seek information on why McDonald’s ice cream machine is always “broken,” and they have the right to. Citizens across the globe are dying to know.
Maddhatter1889 left her opinion about the always broken ice cream machine on Topix: “Ice cream is my American right and anyone that says otherwise is a communist. The Golden Arches of McDonald’s are as patriotic as baseball. How else do you think this country became so obese?!”
McDonald’s already has a bad reputation for having near-lethal food and bad customer service. The least they could do is ensure their ice cream machine is working dairy wonders.
I had to do a little test of my own. I figured I would go through McDonald’s drive-thru to order an ice cream cone, one last time, hoping to come to the realization this whole time I was simply being dramatic.
Tuesday, I went through the McDonald’s drive-thru on Nicholson Drive and politely, yet eagerly, asked for an ice cream cone.
Take a guess at what the employee’s response was: “The ice cream machine is down.”
What a surprise.
A manager who refused to give her name, likely because she secretly hates McDonald’s and hopes they become the most hated franchise in the world, said the machines are old, and if they’re not treated properly they’ll break.
She made it clear to me that these machines can’t simply be replaced because they’re “high,” ranging from $15,000-$20,000.
“High” to who is my question. Probably high to her, definitely high to us college students, but certainly not high to a multibillion dollar franchise. That’s the equivalent of Chuck E Cheese’s coins to them.
So, it’s time for the excuses to come to a halt.
Hopefully, the CEO of McDonald’s, Steve Easterbrook, will read this one day and understand if he’s going to half do something, then he shouldn’t do it at all.
Either employees don’t feel like making a little bitty ice cream cone, or they’re plotting to have McDonald’s kicked down from the fast food totem pole.
What the world doesn’t realize, is that McDonald’s employees are hamburglars in disguise who don’t like to see people happy. They knew by making McDonald’s ice cream nearly impossible to get ahold of he would see less smiling faces.
Clarke Perkins is a 20-year-old political science sophomore from New Orleans. You can reach her on Twitter @ClarkePerkins.