The final failure numbers for the emergency text message test Friday increased from 5 percent to 10 percent after the final report was issued Monday.In the preliminary report issued Friday, FirstCall reported 1,200 undelivered text messages, but the number increased to 2,343.”As the weekend continued we received additional reports from the carriers of confirmed message failures,” said Sheri Thompson, Information Technology Planning and Communications officer.FirstCall is the new emergency text message service provider used by the University and 25,273 enrolled members. ITS performed a text messaging test Friday morning at 9:36 a.m.Within 12 minutes, FirstCall dispatched 25,105 text messages at a rate of 2,092 messages per minute. The University’s former text message service provider, ClearTXT, had a flow rate of about 900 text messages per minute.All failed text messages were related to individual subscribers’ use of their phones or in their entry of data into the emergency text messaging enrollment database, according to the final report.More than 300 failures were described as wrong destination numbers such as a faulty area code or a wrong number combination entered in the system.”Of all the failures that we had, majority are data problems,” Thompson said. “We need to make sure that people are updating those numbers on a regular basis.”More than 1,000 text messages were undeliverable, and cellular carriers reported 330 subscribers’ phones as stolen or lost.”We found that most people don’t have an SMS service either because they haven’t paid for it, or it’s not part of their plan,” Thompson said.The 90.6 percent success rate did not meet the pre-test goal of 95 percent. But the feedback data shows problems were not FirstCall’s fault or technology glitches, the report said. Tests will likely continue on a semiannual basis or any time after a change in vendor or technology.If users didn’t receive the text message alert, they are able to log in to PAWS and report problems. Within 72 hours of the test, 443 individuals reported problems, Thompson said.There has been an 85 percent increase in subscribers for the emergency text messaging system since January.—-Contact Leslie Presnall at [email protected]