Fans of Raising Cane’s Chicken Fingers displayed their “One Love” for the quick-service restaurant in a recent customer survey.
Raising Cane’s was ranked as the second-best quick-service national restaurant chain in customer satisfaction, according to the Quick-Track study conducted by Sandelman & Associates.
Raising Cane’s received an “excellent” rating in customer satisfaction from 63 percent of its customers. The chain was surpassed by Salt Lake City-based Café Rio Mexican Grill with a score of 65 percent and tied with In-N-Out Burger and Chick-fil-A, according to the survey.
The results were obtained from surveys answered by customers who visited the restaurants within the last three months and rated their experience on a scale of one to five, with one representing “poor” and five representing “excellent,” the report said.
Julie Perrault, Raising Cane’s spokesperson, said this marks the fifth year in a row the chicken finger chain received a top ranking in the survey.
“It’s a really big deal in the industry to end up on the top list,” Perrault said.
Raising Cane’s received a high rating for its food temperature, order-filling accuracy and restaurant cleanliness, according to a Cane’s news release.
Raising Cane’s offers a small menu with one main item — fried chicken fingers. The restaurant also serves french fries, texas toast and coleslaw.
But students say the restaurant’s simplicity is what makes it popular.
“It’s the fact that there’s just a couple things on the menu and they make those things really well,” said Andy Bellard, mechanical engineering sophomore.
The first Raising Cane’s restaurant opened in 1996 on Highland Road just outside the University’s campus.
Baton Rouge native and kinesiology sophomore Erin McCarroll said she grew up eating Raising Cane’s and remembers watching the construction of the second location on Lee Drive.
“The chicken is fresh, and I like the batter. And, of course, the sauce,” McCarroll said.
There are now 120 Raising Cane’s locations in 16 states, Perrault said.
 
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Contact Emily Herrington@[email protected]