An issue to be resolved

I am glad that this issue has come to light to more of the student body and I hope that it reaches those who can take appropriate action. Customer service at University Dining at Talley has been, quite frankly, extremely poor and unacceptable this semester.

Being a frequent diner at Talley because of its convenience, I normally try to eat healthy by varying my diet in whatever ways I can. Recently, however, I have been unable to do so at Talley because of the terrible customer service and food quality at one of the Talley dining eateries, Lil’ Dino’s. I’m greeted warmly nearly every time at Taco Bell, the Wolves’ Den and especially Freshen’s. Lil’s Dino’s, however, is an entirely different story.

There have been countless times this semester when I’m greeted with an obviously unhappy and unpleasant attitude or even not at all. The lack of customer service does not end there. As you wait for your sandwich to be made, there is an immediate impression of carelessness by the other employees. As the article in today’s Technician stated, there has been an occasion where an employee actually walked away from my half-made sandwich and sent a text message on their phone. This is a blatant act of unprofessionalism that should never occur at any respectable business. If an employee shows this type of behavior, it should be immediately corrected. If this behavior continues, then that employee should be facing serious consequences.

Yet every time I walk into Talley and get in line at Lil’ Dino’s, it is the same lack of customer service. This isn’t entirely the employees fault though; the manager of University Dining is just as guilty as that employee for allowing such terrible customer service without correction. It is frustrating as a student of this great University to see this kind of poor management and behavior among the faculty. We can only guess what prospective students may think of dining at this University if they have an experience like myself and many others have.

I do not wish this to be like an attack on University Dining at Talley. I simply hope that this brings to light a simple issue that needs to be resolved in order for Talley to remain a respectable alternative to the dining halls or the Atrium.

Keegan McCourt

senior, biological science