What is the Cox Communications booth on the first floor of the Union?
The booth is actually a full service center for Cox customers open from 8 a.m. to 5 p.m. Monday through Friday. Terry Serio, Cox project coordinator for the LSU campus, said LSU, including faculty, staff and students, has about 40,000 people on its campus, so it made sense to open a service center that probably would be more convenient to those customers than Cox’s Florida Blvd. location. The service center held its grand opening Feb. 19.
What can Cox customers do there?
Customers can use the service center to pay bills, inquire about products, pick up, return or exchange equipment, Serio said. There is no charge to use the service center.
How many LSU students, faculty and staff use Cox?
Serio said there is no way to know how many people affiliated with the University use Cox. It only keeps databases of customers addresses and phone numbers.
What are some of its products or services?
Serio said the Geaux Box sparked more campus interest in Cox’s services. The Geaux Box is Cox’s high speed Internet service that allows off-campus faculty, students and staff to access designated campus hard drives through a private network. Information on the Geaux Box is available at the service center.
Cox is also the on-campus cable provider. Students on campus can get information on digital boxes, programming packages and pricing options at the service center.
Is it permanent?
The company considered putting in an automated kiosk to do the same services, Serio said, but decided on the service center instead. The service center is semi-permanent. When the Union’s renovations are complete, the center will have a permanent facility similar to other Union vendors.
Between the Geaux Box and service center, is Cox affiliated with LSU?
Cox is not affiliated with the University, Serio said. It is a vendor, like McDonald’s or any other company on campus.