Thank you for your helpful insight on your dining experience at Talley Student Center. I am in my second year working for University Dining and can tell you first-hand that the management and supervisors give excellent training in customer skills. Unfortunately, employee turn-over is frequent and as in all areas of employment some employees are committed to doing the job right while others are there just for the paycheck.

It is a joy and privilege to be allowed to serve the student body of N.C. State. We strive to make each customer’s visit enjoyable and comfortable. We try to get to know students and let them know we care about them (how was your weekend, have a great holiday, etc.). Many times, students will be short on cash, but to ensure that they get a meal, we dig into our own pockets to make up the difference. Unfortunately it seems that only the negative happenings seem to come to light.

We know that if not for the students we would have no business. You are our life-blood and we thank you. If at any time in the future you should have a less-than-desirable dining experience, please ask for a supervisor or manager. They will listen and the issue will be corrected. Again, thank you for allowing us to serve you and please come in and try us again.

Karen Drum

Institutional Services Support, Dining and Catering Operations