Students looking for old information on the Outblaze e-mail system after June 1 were supposed to be hard pressed to find what they were looking for.The University shut down student access to the Outblaze e-mail system June 1 after issuing e-mail warnings to students for several months about the switch to the new TigerMail system, operated by Google. Information Technology Services still has access to the old system through the month of June in case students didn’t get the message about the switch.But on June 2 and 3, students could still access their old e-mail on the PAWS e-mail transition site — a site that was supposed to be removed.”We made the change at 6 a.m. on [June 1]. However, the change has to be replicated in multiple places,” said Sheri Thompson, IT communications and planning officer. “That replication didn’t happen in a timely enough fashion so that the old page got reverted when it refreshed overnight.”ITS was able to fix the problem, and now students once again don’t have access to Outblaze.Thompson said any students who need to recover information from Outblaze need to act quickly and call ITS as soon as possible.”If they’ve got stuff on there that they haven’t been able to, that they just were oblivious to the May 30th deadline, I mean it’s going to be more work for us because we have to personally go in and get their access back,” she said.Eric Blackmon, nutrition dietetics senior, said he still has some information on the old e-mail system he needs to transfer to TigerMail.”I’ve transferred everything in the inbox over, but I have stuff in saved folders and stuff that I haven’t done that I need to get done,” Blackmon said. “I think that the other stuff will be a little more difficult. That’s about all I know. I really haven’t looked at it that much.”Thompson said the Outblaze shutdown required only a “back-end switch” by ITS.Outblaze isn’t a system that exists on campus — it is an online service platform that provides “white label e-mail, collaboration and social media services,” according to its Web site.Messages sent through Outblaze would come into servers on campus and would be redirected to the Outblaze environment.”Outblaze has all the ones and zeros that are your e-mails,” Thompson said. “In actuality, they had a different address too. Like Tigers is, it was actually paws.lsu.edu, but nobody actually saw that.”—-Contact Robert Stewart at [email protected]
ITS fixes problem, cuts student access to Outblaze
June 8, 2009