Fans in Death Valley have a new service at their disposal when problems arise in Tiger Stadium.
LSU TEXT, a text messaging system run by LSU’s game management staff, is a fan service intended to enhance event experience and allow game attendees to give feedback to the Athletic Department.
Stadium visitors can text in questions or complaints related to guest services, security, stadium facilities and unruly fans by texting “LSU,” their question and location to 69050.
The system was first used during the Oct. 1 game against Kentucky. Fans submitted 11 legitimate questions about operational issues, 15 questions on topics not covered by the service and only one prank text, according to David Taylor, director of Event Management.
When a text comes in, it is recorded and tagged by topic, such as game management, facility or medical, Taylor explained. If the text includes an easily answered question, a pre-written response is sent to the user with the necessary information. For more complicated issues, an official will be dispatched to assess and take care of the reported problem.
“We have a limited number of radios with the event staff and our eyes can only see so much,” Taylor said. “This service extends our eyes and ears, and we get instant feedback from the volume.”
Taylor said the Athletic Department contracted and pays for the service from In Stadium Solutions (ISS 24/7), a privately held company based in southern Florida.
The service is advertised during games with signage in the stadium, PA announcements and images posted on ribbon boards.
Regular text messaging rates apply for the LSU TEXT system.
 
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Contact Morgan Searles at [email protected]